Terms & Conditions

Legalities

As stated in the Veterinary Surgeons Act 1966, all animals must have veterinary consent prior to their initial appointment.

If a new condition is developed whilst the animal is receiving physiotherapy for an existing condition or maintenance, a new veterinary referral may be required before treatment can be continued

Failure to provide veterinary consent at the time of treatment will result in the animal not being seen

By accessing and utilising the services of Cheshire County Vet Physio you accept and agree to be bound by these terms and conditions

Animal Requirements

Please ensure that your animal is ready for their appointment in a clean and dry state. The effectiveness of treatment may be affected if an animal has a damp coat.

If any animal presents with illness (including but not limited to: coughing, sneezing, diarrhoea, lice or flea infestations) they will not be treated but the full appointment fee may be charged if not notified 48 hours prior to the appointment

It is the client/owner's responsibility to notify Cheshire County Vet Physio if the veterinary surgeon has advised that treatment should be suspended or stopped for any reason

Whilst every care will be taken to provide the best possible treatments for the animal, the treatments are carried out entirely at the owner's risk. The registered owner of the animal is fully responsible for the behaviour of themselves and their animal and any event that should arise as the result of the action of the animal at all times.

The animal is not the responsibility of Cheshire County Vet Physio

Client Confidentiality

The client/physiotherapist relationship is founded on trust and, in normal circumstances, will not discuss or disclose to any third party any information about a client or animal without either express or implied consent.

Ownership of Clinical Records

Cheshire County Vet Physio retains all clinical records as my property. Any veterinary surgeon or paraprofessional taking over the case may be forwarded copies of relevant records, but only upon the request or consent of the client

Payment

Payment by bank transfer is expected in full prior to the appointment

Cash payment is accepted at the time of the appointment

Full refunds will be given if an appointment is cancelled no later than 48 hours before the commencement of the appointment

If you cancel or fail to arrive to your appointment with less than 48 hours notice prior to the appointment, you will be charged 50% of your appointment fee

Cheshire County Vet Physio reserves the right to cancel the appointment at the time and retain the full appointment fee if:

The animal is not available at the time of the appointment
The animal is unable to be treated at the time of the appointment, e.g. they are showing signs of illness or infested with fleas
The animal is aggressive or dangerous and this has not been previously discussed with the owner

If Cheshire County Vet Physio is unable to commit to an appointment, the owner will be offered the choice of a full refund or re-arrangement of the appointment

GDPR

In holding or using data about clients owners and animals, Cheshire County Vet Physio will comply with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By instructing Cheshire County Vet Physio to treat your animal, you authorise the use of data in the course of treatment provided.

Where specifically required, Cheshire County Vet Physio will pass on to insurers the details of clinical histories and case records relating to yourself and your animal. Cheshire County Vet Physio will not divulge your details to any other agencies, except for debt collection purposes. The information gathered is used for the purposes of providing physiotherapy treatment and to contact you (the owner) with regards to arranging appointments and sending treatment notes.

Your animals veterinary surgeon will also be contacted occasionally to discuss progress/provide access to clinical notes.

Cheshire County Vet Physio does not share any information with third parties without prior permission, with the exception of your veterinary surgeon